At POD Ware Pty Ltd, we understand that purchasing products online can be challenging due to the size variation between brands. To assist you, we have provided size chart guidelines. These are particularly important for our rubber swim fins, as they do not follow the standard shoe size and the stretch around the foot needs to be the correct fitting. If you have any queries, please do not hesitate to contact us.
Return Policy
Please select carefully; we do not offer refunds for changes of mind or incorrect decisions. We are, however, happy to exchange an item if the return is due to our error in processing your order, such as supplying an item not specified at checkout. In such cases, we will cover all shipping costs. You will be responsible for all shipping costs if the return is not due to our error.
Returns and/or exchanges within 14 days of purchase receipt; all returned items must be unused as received in the original packaging supplied.
To return an item, contact POD Ware Pty Ltd for authorisation. Once authorised, we will email you to confirm that your return has been received and processed.
Faulty Returns
At POD Ware Pty Ltd, we take quality control seriously. All our products undergo rigorous checks for faulty workmanship and/or materials before they are packed and dispatched from our warehouse. These procedures ensure you receive only the highest quality products, giving you peace of mind about your purchase.
POD Ware Pty Ltd will accept product/s for return when purchased via the website if the goods are found under standard warranty provisions to have faulty workmanship and/or materials within 30 -*90 days from the date of purchase (*90 days is only for certain items). Warranty is limited to repair and/or replacement at our discretion. Claims do not cover general wear and tear and/or for anything other than their intended purpose. Using any product outside its intended purpose renders the warranty null and void.
For faulty returns, POD Ware Pty Ltd must authorise all warranty claims before return. You can initiate this process by emailing us at customersupport@podware.com.au with a photo showing the fault. Once authorised, you can return the faulty product to us for repair or replacement.
Purchase Returns/Exchange
Please send your return/exchange item/s by Pre-Paid post to:
POD Ware Pty Ltd
U1 18 Wurrook Circuit
CARINGBAH NSW 2229
Australia
Here are your options for returns and exchanges:
- Straight Exchange: If you want to exchange an item for a different size or product with no price difference, please include a self-addressed, pre-paid Australia Post satchel.
- Exchange with Price Difference: If you are returning an item for an exchange with a price difference, please send the goods back using pre-paid post. In this case, include a self-addressed satchel with the returned item.
- Not Included: You forgot to include a self-addressed satchel with the return good/s. We will notify you of the cost for the return postage and process this payment via the same credit card processing service or request a direct bank transfer. Your exchange will be processed and returned by Australia Post once your payment has cleared.
- Refunds: Partial or full refunds will be credited back and issued to the credit card used for the original transaction through the same payment processing service. Refunds will only cover the purchase price of the returned product. Please note that the initial postage and insurance costs are non-refundable.
- Fee: If a cancellation or you return an item for a refund, a 5% restocking or processing fee will be applied. However, this fee does not apply if you exchange the item for a different size or product.
- Returned to Sender: International Post returns due to no response and are unclaimed due to postal service requirements. An AUD25.00 return fee, including a 5% restocking or processing fee, will be applied. If the order has to be processed again for redelivery, the delivery cost will be due and payable before dispatch.
- Importance: POD Ware Pty Ltd will not accept returns or exchanges sent via COD (Cash on Delivery) post.
Privacy
t POD Ware Pty Ltd, we value your privacy. Any information we collect about you is kept strictly secure. We do not pass on, sell, or swap your details with anyone except to dispatch your order. Your trust is important to us, and we are committed to maintaining the confidentiality of your information, ensuring you feel valued and secure.
We use this information to identify your order/s, send you our newsletter (if applicable), and personalise your shopping experience with us.
At POD Ware Pty Ltd, we use cookies to enhance your shopping experience. These cookies allow you to log in to your account, maintain a shopping cart, and purchase items in your cart. Rest assured, cookies sent to your computer from our site only last while you're browsing. We do not store persistent cookies on your computer. These cookies also enable us to provide a more personalised shopping experience by displaying products that interest you throughout our product pages, ensuring you feel comfortable and informed about our website's functionality.
Whenever you use our website or any other website, the computer device on which the web pages are located (the Web server) needs to know the network address of your computer device so that it can send the requested web pages to your Internet browser. The unique network address of your computer device is called its "IP address" and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that device, but otherwise, it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have expressly provided us with information about yourself; in this case, we also record your IP address for security purposes. An example would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.